Return & Refund Policy - FlightMantra

Introduction:

At Flight Mantra, we understand that travel plans may sometimes need adjustments. We strive to provide our users with a seamless experience when it comes to returns and refunds for flight tickets booked through our platform.

Please note that Flight Mantra does not have a personal return or refund policy for flight tickets. Instead, we facilitate the process for users to apply for a return or refund in accordance with the policies set forth by the respective airline or travel provider from which the ticket was purchased.

Guidelines for Return and Refund Requests:

Review Airline Policies: Before initiating a return or refund request, we highly recommend reviewing the specific policies of the airline or travel provider from which the ticket was booked. Each provider may have unique terms and conditions regarding returns and refunds.

Initiating a Request: To request a return or refund, users must log in to their Flight Mantra account and locate the booking in question. Within the booking details, there will be an option to initiate a return or refund request.

Provide Required Information: Users will be prompted to provide necessary information, including the reason for the request, booking details, and any supporting documentation required by the airline or travel provider.

Processing Time: The processing time for return and refund requests varies depending on the policies of the airline or travel provider. Flight Mantra will communicate the expected timeline for processing requests.

Communication with Airlines: Flight Mantra will act as an intermediary in facilitating communication between the user and the airline or travel provider. We will ensure that all necessary information is conveyed to expedite the process.

Approval and Confirmation: If the return or refund request is approved by the airline or travel provider, Flight Mantra will notify the user and assist in processing the transaction.

Important Considerations:

• Users are advised to carefully review the terms and conditions of their flight booking, including any restrictions or fees associated with returns or refunds.
• It is important to note that not all flight tickets are eligible for returns or refunds, as policies vary based on fare type, booking class, and other factors.
• Flight Mantra is committed to assisting users throughout the process, but we rely on the policies and decisions of the airlines and travel providers.

For any further inquiries or assistance regarding return and refund requests, please do not hesitate to contact our customer support team.

Note: This policy is subject to change at any time without prior notice. Users are encouraged to review this page periodically for updates.